Policies

Ordering & Policies

Placing Orders

  1. Call one of our sales associates at AAA Family Gems: (714) 544-1141.
  2. Stop by the store. Click here for directions, hours and contact information.
  3. Visit our online store, Country Club Jewels. You can either purchase online or call us to make the purchase in our store.

Payment Options

Major Credit Cards: Visa/MC/Amex/Discover

We also accept:

• Personal Checks (must be cleared before shipping)
• Bank or Certified Checks
• Wire Transfers (call us for transfer information)
• Cash (delivered in person, do not mail or ship)

Sales Tax
All sales shipped out of the State of California are exempt from California Sales Tax. The purchaser must be an out of state resident (proved to our satisfaction). Sales within California will be taxed at the rate of 8%, unless you have a valid resale license for Diamonds, Jewelry or Watches (proved to our satisfaction and resale card filled out or on file with us).

Shipping
We can ship by U.S. Registered and Insured Mail. We use USPS Express Mail for overnight deliveries. U.S. BUYERS ONLY. Shipping charges will be billed to you, unless other arrangements are made. Exact fees for shipping and insurance will be indicated with your confirmation order or at the time of purchase.

Terms & Conditions
All sales are final – no refunds, unless otherwise stated in writing by us. In most cases we will exchange a purchase for something else in our inventory within 30 days or a purchase credit can be issued. Shipping and Insurance charges are non-refundable. Return Shipping and Insurance charges are at customer’s expense. Returned Items must be properly insured and packed and sent at customer’s risk. Any damage to items will be charged to customer at our discretion and cost of repair or loss of value. Custom and Special Orders are not returnable.

Terms and Conditions on Watches
All watches are covered by a six month limited warranty on the internal mechanism. Unless otherwise stated, watches are not water resistant or shock resistant. This warranty does not cover damage to the internal mechanism, crystal, bracelet or other external parts or ornamentation resulting from abuse or neglect, including: dropping, hitting, jarring or exposing to water. Special Orders on New & Used Wristwatches are not returnable. Most brand new watches come with manufacturer’s warranties.

Layaway
AAA Family Gems, Inc., offers a 3-month layaway on most items in our inventory. There is no layaway on Custom or Special Orders including Watches. A 25% deposit is required, with the balance due within the 3-month period. In the event these terms are not met, item(s) will be returned to inventory and subject to a restocking fee of 25% of the purchase price excluding sales tax. The remaining balance if any, will be issued as a store credit.

Special Orders
A 50% non-refundable deposit is required. Additionally, special and custom orders are not subject to exchange or store credit.