Testimonials

Testimonials

“Tony and Donna are fantastic! I went in to exchange a necklace pendant. I had never sold (or purchased) jewelry before and was a bit nervous. Donna made the process painless. She quickly appraised my item and made a very fair offer. She also was extremely patient as I looked at all of the available options for me to purchase, even when I changed my mind several times. I would confidently recommend them to anyone looking to buy or sell jewelry. They sell both new jewelry and vintage jewelry. Parking is easy in the lot out front.

Another thing I loved is that Tony and Donna have lived in Tustin for decades. They were able to give me local recommendations for dry cleaners, a sushi spot, and even about locale events that are coming up in the next few months!”

-Nadia B.

“Always a pleasure to deal with Tony, Donna & Darcy. Great prices, friendliest staff around, very knowledgable and truly honest people. My family has been coming here for years and years. They are the best in the business.”

Angela D.

“Went to AAA Family Gems for an appraisal on a ring after researching online. The Yelp reviews are right, AAA Family Gems is great! I worked with Tony who was thorough and helped me understand cuts, clarity, and stone composition. All the staff present were pleasant and nice. Very professional and pleasant.”

Barbara C.

“Literally brought tears to my eyes.

I walked in on a Friday after allowing my wedding ring to sit in my drawer for ten years to get it sized. It was only about an hour before they closed and they were still able to help me. I know they didn’t have to do that. When I came back and they pulled out my ring. It was so shiny and clean and it FIT! I mean it actually fits! I cried. They were so sweet about it too.

I can’t say enough about how sweet and thoughtful they were. I am so thankful. I don’t know why I waited so long but I am so pleased they helped me once I made the decision.

Thank you! Thank you! Thank you!

– Diane J.

“The first time I went to this shop was to size up my wedding ring. They measured my finger and gave me sizing advise. They got it done quickly within several hours and it finally fits perfectly.

The second time, I’m looking for a blue Sapphire for my aunt. They picked up several stone candidates to match my requirements and budget. We had lots of back and forth f2f or email discussion and finally I got a gorgeous sapphire ring! Overall,I’m very satisfied with their services! I will definitely consider them again for my next time jewelry purchase.”

– Mojun W.

“I have been going to Family Gems for years. Tony and Donna are the most knowledgable jewelers I know. If you are shopping for an engagement ring, they will take the time to educate you about diamonds and the investment you are making. They will also make the buying experience enjoyable and fun! They are trustworthy and very professional.  I’m treated like family and know I made a excellent jewelry purchase at the best price possible. I always refer my friends and family because I know they will receive excellent customer service and be satisfied customers for life! Donna and Tony can help you with jewelry repairs, appraisals, shopping for a special gift or if it’s time to sell a favorite piece of jewelry and buy yourself something else. I know because I’ve done all of those at Family Gems. Don’t hesitate go see them and see for yourself!”

– Dianna A.

“Very professional and great prices. Will come back again!”

Daiana S.

“I came here the other day to get my engagement ring appraised. Tony was incredibly helpful and accommodating. He even helped answer my questions about jewelry insurance, and how to take care of and clean my ring. I was expecting the appraisal to take a while, but it was super quick and thorough. Great service- highly recommended!”

Manisha B.

“I got engaged on NYE at midnight, and my fiance [oooh I’m still getting used to saying that] gave me my grandmother’s vintage wedding ring. Thankfully it fit okay on my finger that night, despite being a bit snug. By the next day though, I knew I was going to have problems. I needed to get it resized. I was mostly worried because it’s vintage, and I didn’t want to: 1. Pay a fortune & 2. Have someone mess with the setting.

Thank goodness for AAA Family Gems. My friend Darcy works here, so I emailed her and she gave me all the details. To get it sized from  5 1/2 to a 6 1/4 only cost me $43, plus they polished it up and it looks brand new. It only takes them a few hours to do it, so if you go early enough they should get you done in the same day. I went right before closing to drop it off, and trusted them to have my ring overnight.

I’ll definitely be coming back in a few months to get my wedding band resized and polished, and possibly check out wedding bands for my future husband.

If you have any jewelry needs, you can trust the crew at AAA Family Gems.”

Candice Z.

“I was referred to Tony by a friend. I called him – and learned that he was on vacation across the country. Despite him being away with his family, the man was gracious and we had a wonderful chat on the phone; truly remarkable how honest and kind he was. I knew at that moment that I would want to do business with this guy!

A few weeks later, I took the drive down to Tustin – walked into his store in a heaping sweat from anxiety. Like most guys, I was nervous even walking into the store not knowing how much $$ I would actually spend considering my budget – and the fact that buying an engagement ring is a big step. Well… I walked in and Tony had a notepad with all my details – exactly what I was looking for, and all the diamonds and settings that met my criteria – the man was professional, precise and ready! He didn’t just sell me an engagement ring – He educated me!

We compared all different types of diamonds, looking for imperfections – having an honest conversation with absolutely no pressure of what I should buy. 20 minutes in, I was ready to buy! And I got an amazing price! And I know this because I’ve done heavy research before and after I made the purchase. The ring was ready within an hour, and I walked out of there a really happy man.

I felt great about my purchase not only because I got what I wanted at a competitive price – but like most consumers, I want to feel good about the people I do business with… and Tony and his staff are extremely kind and genuine people. After all, it is a family business – and, as corny as it sounds, I felt like one of their friends. (Full disclosure: I work in the entertainment biz and I can smell the fakers – Tony and his team ARE genuine and honest).

This company is focused on lasting relationships with their customers and the community – they’re involved in local charities and fundraisers – which wouldn’t surprise anyone that’s met them. I would recommend them in a heartbeat! I will be going back to them for our wedding bands when the time comes!

Tony and team, if you are reading this – Thank you for making me feel so welcome. Your service is UNMATCHED and I hope people take notice!”

Adrian F.

“Best jewelry store ever!  Great customer service, I’ll never shop anywhere else again! Tony and Donna are very helpful and knowledgable!”

– Karen S.

“My husband found this “gem” of a jewelry store as he was searching for an engagement ring last year before he popped the question. Darcy, one of the associates, was beyond helpful. She was kind, knowledgeable and funny – she made the whole experience a breeze and very exciting. We ended up designing a custom band and she made the whole process very smooth and cost-effective, while keeping in mind my likes and dislikes. I HIGHLY recommend visiting this location if you are on the search for any type of fine jewelry. Ask for Darcy!!”

Kelly O.

“Donna and her crew have always been most helpful and very competitive with their pricing. I have been going here for years and it is good to be able to trust your jeweler.”

Jason H.

“Great selection and value. I found exactly what I wanted and when I picked it up, it had been sized to perfection! Kudos to this professional Jewelry store with friendly and very knowledgeable people. I’ll be going there again.”

Roger L.

“AAA Family Gems is operated by genuine, honest people. They give great wholesale pricing and are very considerate to the customer. I went to them after I lost my engagement ring. I had them commission a custom-made ring and the final price was 40% lower than the appraisal value! Thanks Tony and Donna! You’re awesome!”

G.O.